SumUpB74
Payment Processor · Sole traders, market and mobile sellers, cafes, salons, tradespeople and anyone processing modest volume wh…
Overview
SumUp is one of the few processors that publishes its whole rate card and asks you to sign nothing. In-person is 2.6% + 10 cents, online and keyed is 3.5% + 15 cents, there is no monthly fee on the pay-as-you-go plan and no early termination fee because there is no term. That combination is genuinely hard to find. The weakness is what happens when something goes wrong: SumUp underwrites merchants instantly and reviews them afterwards, so freezes, verification holds and delayed payouts are a recurring theme in its public reviews, and support is app-based rather than a named account manager.
Best for: Sole traders, market and mobile sellers, cafes, salons, tradespeople and anyone processing modest volume who wants to take a card today without an application, a contract or a monthly bill.
Strengths
- + The entire rate card is published — 2.6% + 10 cents in person, 3.5% + 15 cents online or keyed, 2.9% + 15 cents on paid invoices
- + No contract, no term, no early termination fee and no monthly minimum on the pay-as-you-go plan
- + SumUp's US pricing page states there is no additional fee for a dispute, which is unusual — most processors charge $15 to $25 per chargeback
- + Sign-up is effectively immediate; you can be taking cards the day the reader arrives, with no underwriting interview
- + Over 4 million businesses use SumUp by the company's own count, so the hardware and app are well-worn rather than a first-generation product
- + Optional POS and marketing tiers let a growing shop add software without changing processor or renegotiating the rate
Trade-offs
- – Account freezes, verification holds and withheld payouts are the dominant theme in negative public reviews, and resolution is reported as slow
- – Flat-rate pricing gets expensive with scale — by mid five figures a month, interchange-plus from a conventional processor will normally beat 2.6%
- – Support is app and email-first with no named account manager; reviewers repeatedly describe it as hard to reach when something is genuinely wrong
- – Instant onboarding means underwriting happens after you have money in flight, so a rejected category is discovered as a closure rather than a decline
- – Card-not-present at 3.5% + 15 cents is poor value if a meaningful share of your sales are online or keyed
- – Hardware and subscription prices differ between SumUp's own pages and third-party listings, so confirm the current figure at checkout rather than from a review
Fees in detail
- Online rate: 3.5% + 15 cents per transaction (also applies to manually keyed entry)
- International: Invoices paid through a SumUp payment link are 2.9% + 15 cents
- Disputes: SumUp's US pricing page states it does not charge an additional fee for a dispute. Some third-party directories list a $10 chargeback fee —
Standard published rate for a domestic online card payment. Confirm current pricing on SumUp's pricing page.
Startups on RevMRR using SumUp
RevMRR can't verify revenue through SumUp yet. Verify your revenue →