Legal & Support
Cancellation, Refund and Return Policy
1. Overview
This Cancellation, Refund and Return Policy explains how cancellations, refunds, and returns work for subscriptions, premium features, marketplace listings, add-ons, and sponsorship placements purchased on RevMRR (https://revmrr.com). By purchasing or subscribing to any paid service on RevMRR, you agree to the terms described in this policy.
Important Notice: Digital sponsorships, founder tools, analytical reports, and marketplace listings are provisioned and delivered immediately at checkout, so payments are non-refundable once activated — except for the technical errors, duplicate charges, and billing errors described below.
2. Returns
RevMRR provides digital services — startup listings, verified revenue data, analytics tools, and digital advertising — so no physical goods are shipped and traditional returns do not apply. Any return or cancellation is handled as a service adjustment, credit, or monetary refund in accordance with this policy.
3. Cancelling a Subscription
You may cancel an active recurring subscription or sponsorship plan at any time before your next renewal date, from your account dashboard or by contacting support@revmrr.com. To make sure a cancellation takes effect before an upcoming billing cycle, submit it ahead of your renewal date. Every cancellation is confirmed by email; if you don't receive a confirmation within 24 hours, contact support@revmrr.com so we can make sure it has been recorded.
4. Access After Cancellation
After you cancel, you keep full access to your paid features until the end of the current paid billing period. When that period ends, premium features may be restricted or revert to the free tier. Export any analytics or data you need before your active cycle ends.
5. Reactivation
To reactivate a subscription or re-list a startup after cancelling, log in to your RevMRR dashboard and choose an available plan. Where applicable, your retained profile information and verified connection history are restored when reactivation succeeds.
6. Refund Eligibility
Refund requests are reviewed case by case. You may be eligible for a full or partial refund if: (a) technical issues or persistent service unavailability caused by RevMRR prevent access to paid features and cannot be resolved by our support team; (b) a billing error results in a duplicate charge or an incorrect amount; or (c) a fraudulent or unauthorized charge is reported to our support team promptly.
7. Non-Refundable Purchases
Because listings, add-ons, and placements are provisioned as soon as checkout completes, payments are generally non-refundable once a service is activated or a billing cycle has started. This includes: (a) advertising campaigns, sponsored newsletter spots, and sidebar placements once the promotional period has begun; (b) startup listings, verified profiles, and research reports that have been published, generated, or accessed; and (c) any fees charged by third-party services that buyers and sellers choose to use to complete an acquisition — RevMRR is not a party to those transactions.
8. Failed or Duplicate Payments
If your payment method is accidentally charged more than once for a single order, or a billing error charges an incorrect amount, the duplicate or excess charge will be voided or refunded once it has been verified.
9. How to Request a Refund
Email support@revmrr.com or send a message through our Contact page (/contact). Please include: (a) your account email address, (b) the order ID, invoice ID, or transaction reference, (c) the service purchased, (d) the reason for your request, and (e) any documentation that helps us review it.
10. Refund Processing Time
We review refund requests and communicate a decision within 2 to 3 business days. Approved refunds are submitted to our payment processor immediately; depending on your bank or card issuer, funds typically appear on your statement within 5 to 10 business days.
11. Refund Method
Approved refunds are always credited to the original payment method used at checkout. For security and compliance reasons, we cannot refund to a different account or a third party. If a confirmed refund hasn't appeared after the processing period, check with your bank or card issuer first, then contact us for a transaction trace reference.
12. Contact Information
For questions about cancellations, billing, refunds, or a recent charge, email support@revmrr.com or visit https://revmrr.com/contact.
13. Changes to This Policy
RevMRR may update this Cancellation, Refund and Return Policy at any time. Changes are posted on this page with the revision date. Continuing to use RevMRR services after a change means you accept the updated policy.
Questions about a cancellation, refund, or charge? Reach out to us at support@revmrr.com or visit our Contact page.