FullsteamC50
Payment Processor · Businesses that are already running a Fullsteam-owned vertical product and value the integration — one syst…
Overview
Fullsteam is a legitimate, large and fast-growing payment facilitator, and the software it owns is often the best product in a small vertical that nobody else was investing in. The problem is structural rather than dishonest: because Fullsteam arrives through an acquisition rather than a sales process, most of its merchants never priced it against an alternative, and the company publishes no rates, no fees and no contract terms to price it against afterwards. Independent auditors who read Fullsteam statements report a markup averaging around 0.40% over interchange with a wide spread, and a documented pattern of increases landing most Aprils. None of that is unusual for an integrated-payments roll-up, and none of it is disclosed. B- reflects a company worth staying with for the software and worth auditing annually for the price.
Best for: Businesses that are already running a Fullsteam-owned vertical product and value the integration — one system for scheduling, invoicing, reporting and payments, with a single support path — more than the last 30 basis points. It suits small operators in niches too small for mainstream software vendors, where the alternative is a general-purpose POS that does not understand the business, and it suits owners who would rather not manage a separate processor relationship at all.
Strengths
- + Genuine investment in software niches nobody else was funding. Association management, self-storage, wine and small-vertical field services rarely attract product investment at all, and consolidation has meaningfully improved several of these systems.
- + Payments are properly embedded rather than bolted on: one login, one reporting surface and reconciliation that already knows about your invoices, which is the actual reason integrated payments win.
- + Real scale behind the platform — by the company's own account more than 2,100 employees and over 60,000 customers — including compliance, PCI and back-office functions that the small software vendors it acquired could not have staffed.
- + Registered as a Visa payment facilitator since 2019, which means it carries the underwriting and compliance obligations directly rather than brokering them to somebody else.
- + A single accountable party for both software and payments. When the two are separate vendors, an integration failure becomes a finger-pointing exercise; here it does not.
- + Multiple channels supported out of the box — card present, online and mobile — plus adjacent services such as working capital, marketing and insurance for owners who want fewer suppliers.
Trade-offs
- – No published pricing of any kind. There is no rate card, no monthly fee schedule, no contract length and no cancellation policy anywhere on the site, and most merchants arrive by acquisition rather than by quote, so they never negotiated one.
- – A documented pattern of rate increases. The payments-audit firm Merchant Cost Consulting records increases effective 1 May 2023 (0.14% + $0.14), 1 October 2023 (0.14% + $0.14, plus a new partner-of-processing-cost fee of 0.02% + $0.02), 1 April 2024 (0.09% + $0.09), 5 April 2025 (0.072% + $0.01, plus a new daily gross funding fee of 0.05%) and 1 April 2026 (0.10%, or 0.0338% + $0.03 depending on the merchant, plus a 0.02% rise in daily gross funding and a $30 rise in the PCI non-compliance fee).
- – Statements are hard to read. The same auditor reports that the effective rate a merchant pays does not appear anywhere on the monthly statement, and that reconstructing total cost takes several consecutive months of statements.
- – Pricing is inconsistent across the group. Merchants report markups from roughly 0.10% to 1.05% over interchange, averaging around 0.40%, varying with which Fullsteam-owned software brand they signed with rather than with anything about their business.
- – Ancillary fees add up and are not disclosed publicly. Third-party statement reviews cite PCI breach-protection charges of roughly $14.95 to $19.95 a month, PCI non-compliance charges of roughly $34.95 to $69.95 a month, accelerated funding around $20 a month, and a daily gross funding fee of 0.05% to 0.07% of volume.
- – Payments come attached to the software. Leaving Fullsteam's processing often means leaving the system the business runs on, which is a far higher switching cost than changing processors normally carries — and it is the reason the pricing can drift.
Fees in detail
- Contract: 10
Standard published rate for a domestic online card payment. Confirm current pricing on Fullsteam's pricing page.
Startups on RevMRR using Fullsteam
RevMRR can't verify revenue through Fullsteam yet. Verify your revenue →