QualpayC50
Merchant Account (ISO) · US propane, heating-oil and fuel dealers, waste and recycling haulers, utilities, nonprofits and B2B seller…
Overview
Qualpay is a capable, bank-backed processor with software built in-house, and its reconciliation reporting and industry integrations are what make it a real option for recurring-billing businesses in propane, heating oil, waste and utilities. The commercial terms are the catch. There is no published price for anything, the standard agreement locks you in for three years with an exclusivity clause and an exit fee that scales with the months remaining, and card funds take two to three business days to arrive. The 2020 FTC order concerns processing that ended in 2018, but its bans and screening duties are permanent, and Synovus's own annual report says it had covered chargebacks for Qualpay when Qualpay's cash reserve account was unavailable, before it bought control. Ask for the fee schedule in writing, and negotiate the term before you sign.
Best for: US propane, heating-oil and fuel dealers, waste and recycling haulers, utilities, nonprofits and B2B sellers who bill customers on a recurring basis, want Level II/III data for commercial cards, and care more about reconciling deposits to invoices than about quick sign-up. Also software vendors and banks that want a white-label gateway and acquiring platform.
Strengths
- + Gateway and merchant account come from one company on one platform, so you have one vendor, one statement and one support line instead of a separate gateway and acquirer.
- + Its reconciliation reporting covers batches, pending funding and deposit-level reports that tie disputes and fee adjustments to each bank deposit, which is the thing Qualpay says it does better than anyone.
- + It has put real work into energy and waste billing: integrations with energy-industry billing software, partnerships with the National Propane Gas Association and the Pennsylvania Petroleum Association, and an endorsement from the National Waste & Recycling Association, and Level II/III data for commercial cards.
- + It has a bank behind it. Synovus has held a controlling 60% stake since June 2023, and Pinnacle Financial Partners, one of the larger US regional banks, still listed that 60% holding as of 31 March 2026 after absorbing Synovus.
- + Its BBB profile shows an A+ rating and no complaints as of September 2026, although the company is not BBB-accredited.
Trade-offs
- – No rates, monthly fees, chargeback fees or PCI fees are published anywhere on Qualpay's site as of September 2026. Every price is quoted after a statement audit.
- – The standard agreement is a three-year term with an exclusivity clause and an early-termination fee equal to your average monthly Qualpay fees multiplied by the months remaining, with a $150 minimum.
- – In 2020 Qualpay settled FTC charges that it ignored warning signs while processing nearly $80 million for the MOBE business-coaching scheme. The order carried a $46.8 million judgment, suspended because of Qualpay's inability to pay, permanent bans and screening duties, and 15 years of compliance reporting.
- – Card funds take two to three business days to arrive, and there is no published next-day or instant option for merchants.
- – Live phone support runs only from 6am to 4pm Pacific, Monday to Friday, which is 9am to 7pm on the East Coast, and there is none at weekends.
Fees in detail
- Contract: 3 years, then 60 days' notice
Standard published rate for a domestic online card payment. Confirm current pricing on Qualpay's pricing page.
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