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Electronic PaymentsC50

Merchant Account (ISO) · Merchants who want a processor with its own authorization platform rather than a reseller in the middle — t…

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Overview

EPI is a substantial, long-lived, technically self-sufficient acquirer with one of the cleanest complaint records in this category, and that combination is rare enough to take seriously. The reason it is not graded higher is that everything a merchant actually needs to compare is invisible: EPI publishes no rates, no monthly fee, no term length and no early termination fee, and sells largely through roughly 1,500 independent agents whose paper you will be signing rather than EPI's advertised one. A clean corporate BBB file does not tell you what the agent in front of you is going to quote.

Best for: Merchants who want a processor with its own authorization platform rather than a reseller in the middle — that means fewer parties in an outage and a real escalation path. It suits restaurants and retail that would use Exatouch, ISVs and SaaS platforms looking to embed payments (particularly since the Handpoint acquisition), and businesses that value a 26-year-old counterparty with a thin complaint history over the cheapest published rate.

Strengths

  • + EPI runs its own authorization and clearing platform, Cygma, launched in 2023. Very few acquirers of this size do; most resell a larger processor's stack, which adds a party to every escalation.
  • + A BBB A+ rating, accredited since March 2010, with four complaints in three years and none closed in the last twelve months. For a merchant acquirer this is an unusually thin complaint file.
  • + Twenty-six years in business under the same founder-CEO, Michael Nardy, who started the company in 2000 while at Boston College. Continuity of ownership is rare in payments and worth something.
  • + Real scale by EPI's own reporting: more than $26.5 billion processed annually, 486 million-plus annual transactions and 60,000+ merchant partnerships, with the company describing itself as the 23rd largest US acquirer.
  • + A genuinely broad in-house product line — Exatouch POS, ProCharge, the Vault gateway and eGiftSolutions — rather than a thin sales wrapper around someone else's terminal.
  • + The August 2025 Handpoint acquisition adds a credible embedded-payments story for ISVs and SaaS platforms, plus Canadian, UK and EEA reach that EPI did not previously have.

Trade-offs

  • – No published pricing of any kind. No rates, no monthly fee, no chargeback fee, no PCI charge, no term length. Every number comes from a sales conversation, which makes comparison shopping impossible without a full quote.
  • – Most merchants buy through one of roughly 1,500 independent agents, not from EPI directly. The corporate BBB file tells you very little about what any individual agent will quote or promise.
  • – Third-party reviewers report three-year terms with automatic renewal unless cancelled in writing within a specified window, plus an early termination fee on multi-year agreements. EPI confirms none of this publicly, so a merchant cannot check it before the paperwork arrives.
  • – Equipment is offered through outright purchase, leasing or a free-placement programme promoted to agents. Equipment leases in this industry are frequently non-cancellable and outlive the processing agreement.
  • – Almost no independent merchant feedback exists outside the BBB: a single Trustpilot review from 2023 on an unclaimed profile. Four BBB complaints is a good sign, but four data points is also a very small sample against 60,000 claimed merchants.
  • – Every scale figure EPI publishes is its own and unaudited. The trajectory is at least internally consistent — $13 billion of annual volume and 35,000 merchants in June 2020, over $24 billion on the 25th-anniversary history page, $26.5 billion-plus and 60,000+ merchant partnerships today — but EPI's self-assigned industry rank has moved the wrong way over the same period, from '18th largest transaction processor in the U.S.' in 2020 to '23th Largest U.S. Acquirer' now. Treat all of it as the company's claim rather than verified fact.

Fees in detail

  • Online rate: Not published.
  • International: Not published. EPI is a US acquirer that gained Canadian, UK and EEA reach through the Handpoint acquisition in August 2025; pricing in thos
  • Disputes: Not published.

Standard published rate for a domestic online card payment. Confirm current pricing on Electronic Payments's pricing page.

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