Epos NowC54
POS & Retail · Small and mid-sized retail and hospitality businesses that want an easy-to-learn cloud till with solid inve…
Overview
Epos Now sells a good point-of-sale system on commercial terms designed to be hard to see and harder to leave. The software genuinely is easy to use, the support staff genuinely do get praised by name, and 26,281 reviews averaging 4.3 is not a number you can wave away even allowing for the fact that the company solicits them. But no software price is published, the hardware discount sits behind a countdown clock that never actually expires, independent reviewers cannot agree whether the commitment is two years or three with hardware leases up to five, and 114 BBB complaints in three years cluster hard on cancellation, unreturned refunds and merchants who believed they were not locked in. If you go ahead, do it with the term, the monthly fee, the processing rate, the early termination fee and the lease-versus-purchase question all written into the document. Merchants who do that generally like this product. Merchants who signed on a phone call generally wrote the complaints.
Best for: Small and mid-sized retail and hospitality businesses that want an easy-to-learn cloud till with solid inventory and reporting, are comfortable committing for a couple of years, and will negotiate the contract terms in writing rather than accepting the package as pitched.
Strengths
- + 26,281 Trustpilot reviews averaging 4.3 out of 5, with 83% at five stars. Even discounted for the fact that Epos Now solicits reviews and pays for a Trustpilot subscription, a sample that large with that distribution says the everyday product works.
- + Ease of use is the most consistently praised attribute across every source. Staff learn it quickly, which matters more than feature depth for a business with seasonal or part-time employees.
- + The company answers its critics. Epos Now responds to 99% of negative Trustpilot reviews and is BBB accredited, which is not nothing — plenty of providers in this market simply ignore both channels.
- + Payout timing is published and reasonable: transactions collected at end of day and paid out the next day excluding weekends and bank holidays, with an optional faster service that includes weekends and lets you set your own cut-off time.
- + You are not forced onto its processing. Epos Now supports third-party acquirers — International Bancard, Worldpay and EVO Payments among them — so a merchant with an existing processor has a route to keep it.
- + Real scale and a real support organisation: the company claims 80,000-plus business locations in over 70 countries and 130-plus app integrations, with a US office in Orlando alongside the Norwich head office.
Trade-offs
- – No software pricing is published at all. The US pricing page advertises hardware and sends everything else to a phone number, so you cannot compare Epos Now's ongoing cost against an alternative without entering a sales process.
- – The hardware discount is presented behind a permanent countdown clock. The page reads "WAS $1099, NOW FROM $349" above a timer showing roughly a day and a half remaining, and that timer is a standing feature rather than a real deadline. A perpetual expiring offer is a pressure tactic, and it is a fair warning about the sales culture behind it.
- – Nobody outside Epos Now can tell you what the contract length is. Merchant Maverick reports a 24-month minimum with hardware leases up to five years; business.com says "one- to five-year contracts" and describes a software-only plan on a 12-month term; UK coverage describes a 12-month minimum auto-renewing annually plus a separate 36-month hardware care plan. Epos Now publishes nothing that would settle it. Some of the spread is genuine variation by package and territory, which is exactly why you cannot rely on any figure but the one in your own document.
- – 114 BBB complaints over three years, 23 closed in the last twelve, against a US business BBB records as started in 2015. The themes are cancellation difficulty, charges continuing after cancellation, refunds promised and not paid, and merchants told they could cancel who were later told they were bound.
- – Support can become a maze. BBB complainants describe being transferred between US and UK support centres, one recording over 65 hours of phone calls, and Merchant Maverick notes there is no 24/7 US phone support. For a till system that is a real operational risk — an unusable POS on a Saturday is lost trade.
- – Some marketed capability is delivered by paid third-party apps rather than included. Merchant Maverick's specific criticism is that features advertised as part of the system turn out to require integrations, so verify what is actually in your package.
Fees in detail
- Online rate: Not published. Epos Now also supports third-party processors — Merchant Maverick lists International Bancard, Worldpay and EVO Payments amon
- Contract: Epos Now publishes nothing, and the independent sources genuinely disagree — which makes this the single most important thing to establish in writing before you sign. Merchant Maverick reports a 24-month minimum service contract for the advertised packages, with hardware leases running up to five years. business.com says Epos Now "typically offers one- to five-year contracts" and separately describes a software-only plan on a 12-month term. UK coverage from Business Expert describes a 12-month minimum that auto-renews annually, alongside a separate 36-month hardware care plan. Some of that spread is US versus UK and some is package versus package, but the honest position is that nobody outside Epos Now can tell you what your term will be. Assume the longer end until your own document says otherwise, and note that the software term and any hardware plan may be two different contracts with two different end dates.
Standard published rate for a domestic online card payment. Confirm current pricing on Epos Now's pricing page.
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