PayPro GlobalB69
Merchant of Record · Established software, SaaS and game publishers selling to buyers in many countries who want one company to …
Overview
PayPro Global is a long-running, full-service merchant of record that takes tax, payments, fraud and buyer support off a software seller's plate, and the vendor testimonials it publishes consistently praise its support. We grade it B- because you cannot see what it costs before talking to sales, the money arrives only once a month and only above $400, the contract auto-renews for a year at a time, and leaving means waiting six months for the final balance. Its strict fraud screening also shows up as a steady stream of complaints from your customers about ID requests and cancelled orders.
Best for: Established software, SaaS and game publishers selling to buyers in many countries who want one company to be the seller of record, handle global sales tax and VAT, and run checkout, subscriptions, licensing and buyer support, and who are comfortable with monthly payouts and a negotiated rate.
Strengths
- + Acts as the legal seller, so sales tax, VAT and consumer-law obligations on each sale sit with PayPro Global, not with you
- + Either party can leave on 30 days' notice despite the 12-month auto-renewing term, and the FAQ says there is no cancellation fee
- + Hands-on setup: assisted integration and checkout customisation are offered at no extra charge
- + Broad toolkit for software sellers: subscriptions, license keys, affiliates, lead recovery, 70+ payment methods and 140+ currencies
- + 24/7 multilingual phone support for your buyers, and a long track record: the company dates itself to 2006 and is still led by its co-founders
- + BBB rating of A+, with five complaints in three years
Trade-offs
- – No published commission: the pricing page and FAQ only offer a quote
- – Payouts arrive once a month, and balances under $400 roll over to the next month
- – On termination your remaining balance is held for six months before it is paid out
- – Extra costs sit outside the 'one fee': a $15 chargeback fee plus processor fees, and payout fees of up to $21 per wire
- – Trustpilot TrustScore of 2.2, with buyers complaining of ID and card-photo requests, cancelled orders and slow refunds
- – Long prohibited list rules out gambling, adult content, financial services, web hosting, streaming, charity and most physical goods
Fees in detail
- Disputes: $$15 per chargeback, plus any fees the card processor charges PayPro Global and the charged-back amount itself, under §4.5 of the published
- Contract: 12 months, renewing automatically
Standard published rate for a domestic online card payment. Confirm current pricing on PayPro Global's pricing page.
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